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Terms and Conditions

 

[1] Your contract with us

Your contract is between you and "TRAVEL OUT THERE”. It commences when you approve the itinerary detailing the accommodation and activities you have specified with the final confirmed price. You must check the details and confirm they are correct by paying the required balance. Please contact Travel Out There immediately if any of the details are incorrect such as the number of people, hotel choice or activities. Once Travel Out There receives your deposit Travel Out There assume you have checked all the details and that they are correct. Any subsequent changes may incur alteration or cancellation charges.

 

[2] Payment

-  A deposit of 30% of the total cost of the experience must be received within 7 days of approving the itinerary. Full prepayment of the cost of event must be received no later than 6 weeks before arrival. 
- All quotations are guaranteed for 120 days of the date of preperation.

 

[3] Changes and Cancellation by you

- Travel Out There are happy to make changes to your booking for FREE so long as there is availability of accommodation and/or activities on the new times/dates. If however there is a price discrepancy (e.g.: due to only a higher standard of accommodation being available or numbers increasing / decreasing) you will be required to pay the extra balance. 
- You can cancel your booking at any time. Your cancellation will be accepted when Travel Out There receive a written confirmation (by email) from the head of your party.

Please note that in the event of cancellation the following charges will apply:
Cancellation received within  6 weeks notice will incur a charge equal to 30% of the contract
Cancellation received with less than 6 weeks will incur a charge equal to 100% of the contract

 

[4] Changes and Cancellation by us

- In the rare event that Travel Out There need to make changes to your booking, Travel Out There will inform you immediately. It is very unlikely that Travel Out There will need to cancel your arrangements and Travel Out There will do everything in our powers to avoid this. Travel Out There will find you suitable alternatives of an equal or better standard. Should you not wish to accept these alternatives then Travel Out There will give a full refund of all monies paid to us by you. Our liability to you is limited to the amount Travel Out There receives from you and Travel Out There cannot therefore compensate for any other costs incurred by you.

 

[5] Your transport

Your flights to your destination are bound by the terms and conditions of your airline. Travel Out There cannot be held responsible for any losses financial or otherwise due to late flights or lost baggage including missing any part of your scheduled activities. Travel Out There do promise however to do their best to assist you in such an event and also promise that your transfers will not be affected in the event of your flight arriving late.
- We do not accept responsibility if you suffer illness, injury or death during transfers - you must ensure that you are adequately covered by the insurance policy you decide to take out.

 

[6] Our responsibilities

- Travel Out There are responsible for the services provided by them. These services must be of a reasonable standard and as described by Travel Out There on your itinerary / offer and if not Travel Out There will be liable to pay you compensation if this has affected the enjoyment of your experience. Please note that some of the photographs on the website are not a direct represenation of your proposed offer.
- Travel Out There do not accept responsibility for any loss or damages caused by any member of your party, failure of someone providing services not connected with us, anyone not connected with either party or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.
- Our suppliers provide some of the activities Travel Out There offer. In those instances Travel Out There acts solely as a booking agent for them. Although Travel Out There promotes them, this should not be interpreted as a recommendation to take part. Travel Out There accept no liability whatsoever for any harm, injury or loss including physical or otherwise and even death as a result of taking part in an activity. Whilst Travel Out There only work with suppliers Travel Out There believe to be highly reputable, Travel Out There cannot be held responsible for any false representations given to us by the suppliers.
- Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.

- All photographs and video material taken during an experience Travel Out There have the right to use as marketing material on the website and on social media channels. You must inform Travel Out There in writing, should you have any objections.  

 

[7] Your responsibilities

- Travel Out There want you and your group to have a pleasant time, Travel Out There therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your party unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation or activity then our contract will be terminated at that moment. Travel Out There will have no further obligation to you and full cancellation charges will apply.
- It is your responsibility, as booking representative, to inform other members of your party of the terms and conditions stated in this contract. By approving the itinerary you are acknowledging that all members will read, understand and abide by the terms and conditions.

 

[8] Passports, Visas and Health

Travel Out There are in no way responsible for anyone not being admitted to a country due to incorrect documentation and shall award no refunds should this happen.
You must tell us of any disability or medical condition that any member of your party has that may require special assistance before you make a booking. Should you not do this Travel Out There reserve the right to treat the booking as cancelled by you and apply the appropriate cancellation charges.

 

[9] Complaints

if anything is not up to your expectations Travel Out There want to know! Any complaints made after the holiday have to be made in writing not more than 28 days after the last of your bookings with us.

 

[10] Insurance

You and all members of your party are required to be adequately insured for the whole duration of your holiday. Bear in mind that you will need to check that all planned activities are covered by your insurance policy. Also remember that most insurance policies should provide cover for unexpected events such as the need to make changes or cancel your booking. The sooner you arrange cover the sooner you will be protected from any such charges described in section [3] which maybe forced upon you.

 

General:

These terms and conditions are in place to ensure the smooth running and enjoyment of your excursion. They are governed by Latvian Law and shall be subject to the exclusive jurisdiction of the Latvian Courts.

 

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Our Testimonials

Austin Nicholas
CEO

Austin is the main man. Having moved from the UK to Riga in the beginning of the 2000’s, and with over 14 years of experience in the event management industry, he decided to start Travel Out There, allowing visitors to “access the un-accessible”. Starting on the local Latvian market, Travel Out There soon expanded to become the world wide network of destination experts it is today. He is also a board member of the football club Riga United, which he also founded, an excellent cook and the proud father of three year old Henry. Click here to see a personal note from Austin

 

"I would recommend partnering Travel Out There as the range of services they provide 
combined with their professional attitude 
can not be faulted. Our event manager 
was very personal and made sure that 
all our needs were dealt with promptly.  
We were very focused on ensuring
that everything was perfect for this 
corporate event and Travel Out There 
were always mindful of this and made 
sure every little detail was managed to our expectations. We look forward to working 
with Travel Out There in the future!".

Sarah Goudreault,

Special Events Specialist at EXFO

 

                                       ...more Testimonials

Arne Krasting
Your Partner in Berlin

Arne joined the team in 2013 and with over 15 years of experience as both the founder and CEO of an Incoming travel agency, he is our Berlin expert. His expertise in organising and operating events together with his love for the German capital makes him the perfect manager for any type of Berlin incentive. 

Planning an event in Berlin? 

Here's the three reasons why that is a great idea!

Travel Out There is your trusted Destiantion Management Company (DMC) in Berlin. We have years of experience in organizing conferencescorporate events and teambuilding activities. We have listed the three top reasons why you should host your next conference in Berlin. 
 

1. Leading Congress and Conference City
With more than 10 million visitors per year Berlin is the third most visited city in Europe, after London and Paris. In 2017 the German capital hosted close to 124 000 events, with over 10,5 million participants, making it one of the leading meeting destinations worldwide. In fact, Berlin was ranked as the number three convention city in the world in the latest ICCA report. So In other words, this city knows how to host an event and with Berlin Out There by your side your conference in Berlin is sure to be a success.  

 

2. Perfect location
No matter which part of the world you are coming in from, Berlin is easily accessible. The city has the largest and most modern railway station in Europe and two airports that are well connected with the city centre and offer direct flights from 110 cities worldwide. Furthermore the city has close to 130 000 hotel beds and a wide range of top quality, as well as unusual venues.

 

Photo by: Thomas Wolf, www.foto-tw.de

Photo by: Lars Thulin

Photo by: Lena Thulin

 
3. Cultural hub and international trendsetter
Berlin is with out a doubt one of the most exciting and coolest cities in Europe right now. With a cultural and historical heritage that could make even Paris jealous this metropolis is sizzling with creativity, culture, science and politics and will serve as the perfect environment for you corporate event. The German capital is the home to 150 theatres, 180 museums, 3 UNESCO World Heritage Sites just to name a few and has over 1 500 events on offer everyday. The thriving city is sure to trigger your colleagues’ motivation and inspiration and bring the creative spark into your conference.  
 

Why us?

Your professional, personal and passionate partner in Berlin.
 
Travel Out There will assist you with anything from venue findingorganizing technical equipment and recording the conference to arranging catering, guest speakers and transfer. Our dedicated team will ensure that your conference is executed in a professional manner while still paying close attention to your wishes and adding that personal touch that reflects your company.
 
We can offer you dozens of different and unusual venues for your conference in Berlin. Host your next meeting inside a 100 year old church, in a neo-classical chamber music hall or inside the futuristic building of Axica. Top the conference of with an exclusive gala dinner on top of a parliament building that offer a stunning view and exquisite local cuisine or have a more relaxed get together in Berlin’s oldest beer garden.
 
 

Conference Centre Axica

Prater Biergarten

BESL Meistersaal

 

Before and after the event.
 

Our local event managers will not only help you to organize your conference in Berlin, we are happy to assist you with all the details around it as well! Although there is hardly any risk that you will run out of things to do in this exciting city, we are delighted to aid you in organizing group activities for your company before or after the conference. We offer a wide range of incentives and group activities, from specialized sightseeing tours to interactive team building experiences
We can also arrange hotelsrestaurant bookingsairport transfers and give you inside tips on the best places to go and what to see. 
 
We at Travel Out There do not see ourselves as yet another Professional Conference Organizer (PCO) or Destination Management Company (DMC). We have proclaimed ourselves to be the world’s first Experiential HR Agency, orchestrating events to help retain, attract and develop your talent!  We pride ourselves on our attention to detail, extremely high service level and being able to “access the un-accessible”. 
 
Travel Out There will ensure you that your next conference in Berlin will be an out-of-the-ordinary experience that you and your colleagues will want to tell the whole world about!